Domestic Cleaning - Dial a Duster – FAQ’s

Below are answers to some of the questions we are most frequently asked about our domestic cleaning service. If you have other questions which you would like answered please contact us.

How does the domestic cleaning service work?

We do not specify a specification for our services as most clients needs vary. We will tailor the service to meet the individual needs of the client within the time frame of the service. We will agree in a priority order what your cleaning priorities are, and we will do the rest.

As a client what do I have to do?

After agreeing the service and the time with our office, the simply answer is nothing. Our staff will arrive at the time agreed and start on the cleaning.

Should I be there on the first visit?

If at all as our experience has shown that by both the client and our staff meeting each other they can discuss the service.

As a client do I need to supply cleaning equipment and materials?

We supply all the necessary cleaning equipment and materials to complete the cleaning

Are the staff who will come to my house employed by Dial a Duster?

Yes the staff are employed by ourselves, they are noy brought in from an agency to service your house.

Will the same staff be cleaning my house each time?

Yes we keep you to an agreed slot with the same team. Sa barring holiday, and sickness you will always have at least one regular member of your team

Do I need to sign a contract?

No we do not require a contract signing. We have over 20 years experience of domestic cleaning and our business is built and has succeeded on our service.

Can I request changes to my regular service?

As our service is tailored to meet your needs, then you can agree changes with our office at anytime.

What happens if there a vase is broken?

In the event of an unfortunate accident, all breakages and replacement costs are covered under our commercial insurance policy.

Do I need to be present when the cleaners are cleaning my house?

For over 60% of our clients we hold their keys, which are in our office identified by our unique identification system.